Bets 9's Terms & Conditions – Fully in Bengali

02Deposit & Withdrawal Rules

Deposits and withdrawals at Bets 9 are subject to specific rules, which apply to prevent money laundering and ensure financial security.

• The minimum deposit amount is ৳500 BDT. The minimum withdrawal amount is ৳500 BDT.
• Only payment methods registered in your own name may be used.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Account verification (KYC) must be completed before any withdrawal can be processed.
• Additional verification may be required for large withdrawal amounts.
• Transactions can be made via bKash, Nagad, Rocket, and Upay.
• Payments from third parties are not accepted.

03Bonus & Promotions Terms

Bets 9 offers a range of bonuses and promotions. Please read the applicable terms carefully before claiming any bonus, as specific conditions apply.

• The welcome bonus is available to new players only and applies to the first deposit.
• The wagering requirements for each bonus will be clearly stated individually.
• Withdrawals cannot be made directly from bonus balance — funds become withdrawable only after the required wagering conditions are met.
• Attempting to abuse bonuses or exploit loopholes may result in account closure.
• Bets 9 reserves the right to modify or cancel any bonus offer at any time.
• Only one bonus can be claimed per IP address, device, or household.

04Betting & Gaming Rules

Certain general rules apply to both Sports Betting and casino gaming on Bets 9. All players are required to follow these terms and conditions.

• All betting decisions are considered final — once a bet is placed, it cannot be cancelled.
• Bets 9 reserves the right to void any bet placed on odds that were incorrectly displayed due to a technical error.
• Participating in match-fixing or any form of fraudulent activity is strictly prohibited.
• Bets 9 is not liable for any betting losses resulting from internet disconnection during live betting.
• Winnings resulting from software bugs or system errors may be voided.
• Maximum bet limits are set individually for each game and event.

05Account Suspension & Closure

Bets 9 reserves the right to suspend or permanently close any account under the circumstances listed below. These measures are necessary to maintain the overall security of the platform.

• Opening an account with false or misleading information.
• Operating multiple accounts.
• Misuse of any bonus or promotion.
• Involvement in any form of fraud or manipulation.
• Threatening or harassing other players or staff members.
• Conducting any money laundering activities.

You may request to close your account at any time. In that case, you will be given the opportunity to withdraw your existing balance.

06Privacy & Data Protection

Bets 9 takes the protection of your personal data seriously. Full details on how we collect and use your data can be found in our Privacy Policy.

• Your personal information will be used solely for the purpose of providing our services.
• Your data is never sold to third parties.
• Information may be disclosed to relevant authorities when required by law.
• All data is secured with 256-bit SSL encryption.

07Responsible Gaming Policy

Bets 9 believes in responsible gaming. We want every player to enjoy the experience as entertainment, not as a compulsion. As part of these terms and conditions, we have put in place a number of player protection measures.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• You have the option to self-exclude from the platform, either temporarily or permanently.
• If our support team notices any signs of problematic addiction, they will step in to provide assistance.
• Anyone under the age of 18 is strictly prohibited from opening an account or playing.

To learn more about Responsible Gaming, please visit our Responsible Gaming View the page.

08Intellectual Property

All content on the Bets 9 platform — including logos, designs, text, software, and game interfaces — is the exclusive property of Bets 9. Under these terms and conditions:

• Copying, distributing, or using any platform content without permission is strictly prohibited.
• All game content is the intellectual property of the respective game providers.
• Bets 9's trademarks or brand name may not be used without prior permission.

09Limitation of Liability

Bets 9 strives to provide the highest standard of service; however, there are limits to our liability. Under these terms and conditions, Bets 9 shall not be held responsible for the following:

• Betting losses caused by internet disconnection.
• Delays caused by third-party payment providers.
• Losses due to unexpected server downtime or scheduled maintenance.
• Account-related losses arising from the player's own negligence or password sharing.

10Dispute Resolution

If a dispute arises between you and Bets 9 for any reason, please contact our support team first. We are committed to resolving all disputes fairly and promptly.

• Step one: Send a detailed complaint to support@bets9.app.
• Our team will respond within 48 hours.
• Where necessary, disputes will be resolved through neutral third-party mediation.
• The relevant amount may be temporarily placed on hold while a dispute is ongoing.

11Terms Update Policy

Bets 9 reserves the right to update these Terms & Conditions at any time. When changes are made:

• The update date will be noted on the website.
• You will be notified of any significant changes via email or in-app notification.
• Continued use of the platform after any changes constitutes your acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

12Contact & Support

If you have any questions or need clarification about these Terms & Conditions, feel free to get in touch. Bets 9's support team is available 24 hours a day, 7 days a week.

• Email: support@bets9.app
• Live Chat: Available at all times on the website and app
• Support languages: Bengali & English
• Average response time: within 5 minutes